Frequently Asked Questions For Custom Orders

About Our Sweet Treats

How much do your Sweet Treats cost ?


Prices vary depending on your party size, detail, intricacy & complexity of your order. Reach out to us with an inquiry and we we will send a detailed quote within 2 hours of receiving it during business hours.




Your Treats look good but do they taste good ?


Great Question ! Absolutely we are very proud of the treats we send to you each order has its own originality and are all made with care and love ! We also use high quality ingredients including real butter, milk, flour, sugar, eggs and fresh fruit. Marina our Head Baker has degree in culinary art and is mainly self taught. We are constantly testing and trying new flavor combinations to ensure innovation, originality and making sure to stay trendy. Our Sweet treats are all made to order which means nothing is frozen.




Do you make Custom Cakes ?


We do not make Custom cake however we work with some amazing baker that we can refer you to. We are specialized in sweet treats and party favors




I need an order in 3 days, what can you do ?


For any custom order a rush fee of $50 will be added to your order, however it is not guranteed we have availability on this day, we would suggest to place your custom order 2 weeks in advance. You can also check our Sweet Online Store, all order are ready within 24 hours for pick up/delivery. These orders cannot be customized.





Delivery

Do you Deliver ?


Yes we do deliver we service San Francisco County, San Mateo County, Marin County, Alameda county and Contra Costa County. A minimum of $100 order is required for delivery outside of San Francisco County. Contact us, with details regarding your event and I will be sending you a quote.




Do you ship your Sweet Treats


At this time I am not shipping yet, however my goal is to be shipping nationwide by in 2021





Ordering

How can I order Sweet treats, Cupcakes or cookies ?


Here are all the option you have to place an order - Fill out our Custom Order Form - Send us an email at info@sweetdelicesbakery.com - Call us at 415-815-3991




How long will it take you to get back to me ?


If we have all the details on your party we will be back to you with a detailed quote within 2 hours, once your deposit is receive your order is then confirmed.




Do you have a retail store where I can walk in and purchase your Sweets ?


We do not have a store front just yet, we bake all your sweet treats out of our commercial kitchen on 1501 Cortland Ave in San Francisco. To see our most recent work follow us on Instagram and Facebook.




How early should I place my order ?


The lastest date you'd be able to place your order is a week before your event. However I do encourgae you to place your order as soon as you have finalized all your party details




I just want simple cookies and cupcakes can you accomodate ?


Yes absolutely we have our Online Store just for you ! Your order will be available for pick up or delivery within 24 hours. You simply cannot custom your order on out online store




I don't live in San Francisco, can I order for my friend living in the Bay Area ?


Absolutely ! So nice of you ! Please give us their address and when you'd like it delivered to them. We'll add a little card to their box, let us know what you'd like the card to say





Booking/ Deposit & Cancellation

Is a deposit required to place an order ?


Yes ! We require a non refundable 50% deposit to book your order. If your balance is not paid in full a 3 days before your event, you would forfeit your deposit, and risk not being accomodated.




Why is it non-refundable ?


To us booking your event means saying no to another order. There will be no way for us to go back and get all the customers we said no to to backfill your spot if you decide to cancel your order. Your deposit ensures availability for you and we manage our team schedule and products ordering based on your order once we book it .




Tell me more about booking


After we discuss the details of your event and decide on your sweet treats package, if you are interested in booking and would like to proceed, we would require a non-refundable 50% deposit to secure your date.The remaining balance must be paid in full three (3) days prior to your event.The balance and deposit are non-refundable and non-transferable meaning you can not cancel one date and then change it for another.




What form or payment do you accept ?


We accept all credit cards. For your protection we do not process credit card orders over the phone. However, for your convinience, we will send you an invoice for you to pay online




What is your refund/ Cancellation policy ?


A non-refundable deposit of 50% is due when you place your order. Balance is due in full three (3) days prior to your event. If an order is not picked up on the day of delivery or delivery is denied, the client is still responsible for the full balance of the order. We will make every attempt to contact you in the event of a missed pickup or denied delivery. If a cancellation is made less than three (3) days prior to your event, the balance is still due in full. For our "Online Store", in order to receive full refund you must cancel 24 hours of your schedule delivery/pick up. *Please understand that when you book an order, we may decline other orders. If you cancel we are loosing business two ways, yours and the other orders we declined to accomodate yours.





Privacy Policy

Our Privacy Policy


Sweet Delices Bakery LLC agrees to maintain high standards in respecting the privacy rights of our customers and to those visiting our website. To ensure your privacy rights are not violated, Sweet Delices Bakery LLC has instituted policies and procedures as outlined below. By entering and using this website, you acknowledge and agree that the following privacy policy is part of the terms of service and that you agree to Sweet Delices Bakery LLC's privacy policy and to be bound by it. Sweet Delices Bakery LLC reserves the right to change the terms of service, including this privacy policy, at any time, without advanced notice. Any changes to our privacy policy will be posted on this page so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it. The term "Sweet Delices Bakery LLC" or "we" or "us" or "our" refers to Sweet Delices Bakery, LLC. The term "you" refers to the user of our website. When you send an email to us or view the website, you consent to receive email communications from us in response. Sweet Delices Bakery LLC may communicate with you by email, or by posting notices on our website. You also agree that all agreements, notices, and all other communications provided to you by us satisfy any legal requirement that the communication be in writing. In addition, all communications with us become the property of Sweet Delices Bakery LLC. We collect your personal information when you sign up for our newsletter, mailing list or choose to be notified of any special offers or contests that we may be running. We do this with intent to provide better services to you. We may gather information to determine the areas of our website that you view as well as the IP address you use to connect to our website. We may use this information to improve your experience on sweetdelicesbakery.com, to market our baked goods. We may share your information without personal details to companies assisting us in serving you better. These companies must agree to protect your private information in a manner similar to our privacy policy. We do use your information to better understand how you navigated through our website and how to improve it. We will use your personal information to process orders and to comply with any legal requirements. We may also use your purchase information to determine which baked goods you purchased and to offer you other baked goods that we think may interest you. Your email address is used to correspond with you about any orders, offers, contests, etc. You may opt out of receiving any offers, newsletters, etc. by using the "contact Us" form. Sweet Delices Bakery, LLC may use third party advertisers to display ads on our website as well as companies to provide tracking and analysis of information and data collected from guests to our website. They may use cookies or other tools to measure how you respond to their advertisements but any personal information that we collect will remain private. You may also choose to browse our website without cookies. Please check your browser to learn how to disable cookies while using our website. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on our website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Any information or materials on this website are to be used entirely at your own risk, for which we shall not be liable. This website contains material which is owned by or licensed to us. This material includes, but is not limited to the design, layout, look, appearance and graphics. You are not permitted to reproduce any of this material except as permitted by law, which is incorporated herein. All trademarks reproduced in this website, which are not the property of, or licensed to us are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. You may not create a link to this website from another website or document without Sweet Delices Bakery LLC's prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of the State of California. If you have any comments or questions about Sweet Delices Bakery, LLC's privacy policy, please email us at sales@sweetdelicesbakery.com