Frequently Asked Questions For Custom Orders
About Our Sweet Treats
How much do your Sweet Treats cost ?
Prices vary depending on your party size, detail, intricacy & complexity of your order.
Reach out to us with an inquiry and we we will send a detailed quote within 2 hours of receiving it during business hours.
Your Treats look good but do they taste good ?
Great Question ! Absolutely we are very proud of the treats we send to you each order has its own originality and are all made with care and love !
We also use high quality ingredients including real butter, milk, flour, sugar, eggs and fresh fruit.
Marina our Head Baker has degree in culinary art and is mainly self taught.
We are constantly testing and trying new flavor combinations to ensure innovation, originality and making sure to stay trendy.
Our Sweet treats are all made to order which means nothing is frozen.
Do you make Custom Cakes ?
We do not make Custom cake however we work with some amazing baker that we can refer you to. We are specialized in sweet treats and party favors
I need an order in 3 days, what can you do ?
For any custom order a rush fee of $50 will be added to your order, however it is not guranteed we have availability on this day, we would suggest to place your custom order 2 weeks in advance.
You can also check our Sweet Online Store, all order are ready within 24 hours for pick up/delivery. These orders cannot be customized.
Do you Deliver ?
Yes we do deliver we service San Francisco County, San Mateo County, Marin County, Alameda county and Contra Costa County. A minimum of $100 order is required for delivery outside of San Francisco County.
Contact us, with details regarding your event and I will be sending you a quote.
Do you ship your Sweet Treats
At this time I am not shipping yet, however my goal is to be shipping nationwide by in 2021
How can I order Sweet treats, Cupcakes or cookies ?
Here are all the option you have to place an order
- Fill out our
Custom Order Form
- Send us an email at email@example.com
- Call us at 415-815-3991
How long will it take you to get back to me ?
If we have all the details on your party we will be back to you with a detailed quote within 2 hours, once your deposit is receive your order is then confirmed.
Do you have a retail store where I can walk in and purchase your Sweets ?
We do not have a store front just yet, we bake all your sweet treats out of our commercial kitchen on 1501 Cortland Ave in San Francisco. To see our most recent work follow us on Instagram and Facebook.
How early should I place my order ?
The lastest date you'd be able to place your order is a week before your event. However I do encourgae you to place your order as soon as you have finalized all your party details
I just want simple cookies and cupcakes can you accomodate ?
Yes absolutely we have our Online Store just for you ! Your order will be available for pick up or delivery within 24 hours. You simply cannot custom your order on out online store
I don't live in San Francisco, can I order for my friend living in the Bay Area ?
Absolutely ! So nice of you ! Please give us their address and when you'd like it delivered to them. We'll add a little card to their box, let us know what you'd like the card to say
Booking/ Deposit & Cancellation
Is a deposit required to place an order ?
Yes ! We require a non refundable 50% deposit to book your order. If your balance is not paid in full a 3 days before your event, you would forfeit your deposit, and risk not being accomodated.
Why is it non-refundable ?
To us booking your event means saying no to another order. There will be no way for us to go back and get all the customers we said no to to backfill your spot if you decide to cancel your order. Your deposit ensures availability for you and we manage our team schedule and products ordering based on your order once we book it .
Tell me more about booking
After we discuss the details of your event and decide on your sweet treats package, if you are interested in booking and would like to proceed, we would require a non-refundable 50% deposit to secure your date.The remaining balance must be paid in full three (3) days prior to your event.The balance and deposit are non-refundable and non-transferable meaning you can not cancel one date and then change it for another.
What form or payment do you accept ?
We accept all credit cards. For your protection we do not process credit card orders over the phone. However, for your convinience, we will send you an invoice for you to pay online
What is your refund/ Cancellation policy ?
A non-refundable deposit of 50% is due when you place your order. Balance is due in full three (3) days prior to your event. If an order is not picked up on the day of delivery or delivery is denied, the client is still responsible for the full balance of the order. We will make every attempt to contact you in the event of a missed pickup or denied delivery. If a cancellation is made less than three (3) days prior to your event, the balance is still due in full.
For our "Online Store", in order to receive full refund you must cancel 24 hours of your schedule delivery/pick up.
*Please understand that when you book an order, we may decline other orders. If you cancel we are loosing business two ways, yours and the other orders we declined to accomodate yours.
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